The Dispatch had to forego having a robust website, but choosing Substack has freed up the team to focus on journalism.
They invest heavily in collecting qualitative insights volunteered by members instead of funneling up quantitative data.
One of the benefits of El Diario membership is ad-free browsing - but with their old CRM, that just left white boxes on the site.
The only way Correctiv could get data on who owned property in Hamburg was by asking readers to submit their own records.
WTFJHT founder Matt Kiser is on his fourth payment processor since launching in 2017.