Newsroom case studies

They used an “if this, then that” framework to handle the influx of questions they received.

For Black Ballad, the community is the end goal - and that's evident in how they think about everything.

Maldita weeds out trolls trying to wreck their fact checking by asking respondents to upload proof of their credentials.

Given the government’s attacks, Malaysiakini understood people might be nervous about being “members” – but knew they wanted to engage.

Their suite of surveys and commitment to always following up with respondents gives the staff a highly useful picture of their audience.

Krautreporter is running three to five surveys at any point in time.

The only way Correctiv could get data on who owned property in Hamburg was by asking readers to submit their own records.

By empowering their listeners to host listening clubs, Radio Ambulante extended the reach of its community.

Their goal is to be the one who knows the Black British professional woman better than anyone else – and to monetize that knowledge.